Legal Notice

Privacy Policy

Effective Date: January 1, 2024
Last Updated: January 1, 2024

Introduction

TaxShield Inc. ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us through any means, including but not limited to telephone, SMS/text messaging, email, and automated communications.

This Privacy Policy applies to all users and visitors in all fifty (50) states of the United States and complies with applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Utah Consumer Privacy Act (UCPA), and all other applicable state and federal privacy regulations.

Information We Collect

Personal Information You Provide

  • Contact information (name, email address, phone number, mailing address)
  • Tax-related information (debt amount, tax issues, financial information)
  • Communication preferences and consent records
  • Any other information you voluntarily provide through forms, consultations, or communications

Automatically Collected Information

  • IP address, browser type, operating system, and device information
  • Website usage data, pages visited, time spent, and referral sources
  • Cookies, web beacons, and similar tracking technologies
  • Location data (general geographic area based on IP address)
  • Call recordings and communication logs (with your consent where required)

How We Use Your Information

  • Provide tax relief services and consultations
  • Communicate with you via phone, SMS/text, email, and automated systems
  • Process your requests and respond to inquiries
  • Send service-related notifications and updates
  • Deliver marketing and promotional communications (with consent)
  • Improve our website, services, and customer experience
  • Comply with legal obligations and protect our rights
  • Prevent fraud and ensure security
  • Conduct quality assurance and training purposes

Communication Consent and Disclosures

Telephone Communications

By providing your telephone number, you expressly consent to receive calls from TaxShield Inc. and our authorized representatives, including but not limited to:

  • Live agent calls for consultations and service delivery
  • Automated or pre-recorded calls and messages
  • Calls made using an automatic telephone dialing system (ATDS)
  • Calls to wireless/cellular and landline numbers
  • Calls for marketing, promotional, and service-related purposes

You understand that consent is not a condition of purchase and you may revoke consent at any time by calling (888) 980-8283 or emailing support@taxshieldinc.com.

SMS/Text Messaging (A2P)

By providing your mobile number and opting in, you consent to receive text messages from TaxShield Inc., including:

  • Marketing and promotional messages
  • Service notifications and appointment reminders
  • Automated messages sent via Application-to-Person (A2P) messaging
  • Messages may be sent using automated technology

Important SMS Terms:
• Message and data rates may apply
• Message frequency may vary
• Text HELP to (888) 980-8283 for assistance
• Text STOP or OUT to opt out at any time
• Supported carriers: All major U.S. carriers
• We are not responsible for carrier delays or undelivered messages

Email Communications

By providing your email address, you consent to receive emails from us, including marketing emails, service notifications, and automated messages. You may unsubscribe at any time using the unsubscribe link in emails or by contacting us directly. We comply with the CAN-SPAM Act and all applicable email marketing laws.

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

  • Service Providers: With third-party vendors who assist in providing our services
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Protection of Rights: To protect our rights, property, or safety, or that of others
  • Consent: With your explicit consent for specific purposes
  • Tax Authorities: As necessary for tax resolution services you request

State-Specific Privacy Rights

California Residents (CCPA/CPRA Rights)

California residents have the following rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to correct inaccurate personal information
  • Right to opt-out of the sale or sharing of personal information
  • Right to limit use of sensitive personal information
  • Right to non-discrimination for exercising privacy rights

Other State Rights

Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws have similar rights. We honor all applicable state privacy rights and provide the same protections to all users regardless of location.

To exercise your privacy rights:
Email: info@taxshieldinc.com
Phone: (888) 980-8283
Mail: TaxShield Inc., Privacy Department, 4080 N Palm St Suite 803, Fullerton, CA 92835

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication procedures
  • Regular security assessments and updates
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and applicable legal requirements. You may request deletion of your information subject to legal and business requirements.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

TaxShield Inc.
Privacy Department
Email: info@taxshieldinc.com
Phone: (888) 980-8283
Address: 4080 N Palm St Suite 803, Fullerton, CA 92835